Support & FAQ

HANDS UP plugins require macOS with an Apple Silicon chip (M1 or later) and DaVinci Resolve 18+. SubFlow and SeekFlow use on-device AI via Apple's Neural Engine, so Windows is not supported at this time.

After purchasing, download the installer package. Run install.sh in Terminal — it will automatically copy the plugins to your DaVinci Resolve scripts folder. Restart DaVinci Resolve and the plugins will appear under Workspace → Scripts → Utility → HANDS UP.

Your license key is emailed to you immediately after purchase. You can also retrieve it by opening the HANDS UP app on your Mac — it displays your active license key and subscription status.

SubFlow uses Whisper Large V3 Turbo, which supports 99 languages including English, Mandarin, Cantonese, Japanese, Spanish, French, and more. It auto-detects the language of your audio.

No. SubFlow runs entirely on your Mac using Apple Silicon's Neural Engine. Your audio never leaves your machine — complete privacy guaranteed.

On Apple Silicon, SubFlow typically processes 10 minutes of audio in under 1 minute. Performance varies by chip generation (M1–M4) and audio length.

AI credits are used by CutFlow for each AI-powered editing request. SubFlow and SeekFlow do not use credits — they run locally and are unlimited. Credits are included in your subscription (50 / 120 / 400 depending on plan) and do not expire within your subscription period.

CutFlow supports multiple AI models: DeepSeek V3, Gemini 2.0 Flash, GPT-4o Mini, and Claude Haiku. You can select your preferred model in the app. Claude Haiku consumes 3 credits per request; all others consume 1 credit.

We offer a 14-day refund on all new subscriptions. If you're not satisfied, email us at support@handsup.work within 14 days of purchase and we'll process a full refund — no questions asked.

Yes. You can cancel your subscription at any time from your billing portal. Your access continues until the end of the current billing period.

Yes. You can upgrade or downgrade at any time by contacting us at support@handsup.work. Upgrades take effect immediately; downgrades take effect at the next renewal.